FAQ

On account of the global spread of coronavirus (COVID-19), our shipping and return policies have been updated as follows until further notice.

Frequently asked questions

Shipping

How much is shipping?


Currently, shipping and handeling for all orders is $8. This price will be added to checkout.




My tracking says delivered but I have yet to receive my order.


Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier (USPS) to investigate further.




When is my order shipped?


Once order is placed, please allow 3-6 business days for order to be shipped and delivered.





Account

How do I change my address or payment info?


You can easily change all your information on your account. Go to login page (https://hustlinalldirections.com/login) and log in, then click “my account” and “edit”. Here you can change all your contact information.




How do I create an account?


Go to hustlinalldirections.co/login and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.





Orders

How can I order?


You can order using our online platform.

  1. Find product you need using the search bar at the top of the page or browsing the Shop All page
  2. Add items to your cart
  3. Login or create an account and go through the ordering process.
  4. When the order is placed, you will receive an order confirmation to your email, with item descriptions, shipping and billing address(es), and payment information. Order confirmation will also be stored to your account.
Reorder an item by clicking the “reorder” button on any of your previously made orders (if available). After clicking the “reorder” button the cart will open and you can change quantities or products.




Why order online?


  • Get prices on items quicker.
  • Payment and shipping information processed at checkout.
  • Track items: easy access to orders and their location




What should I do if the payment is not accepted?


Please try again in a little while. If the payment is still not accepted, verify your account balance. If everything is as it should, but you still can't make the payment, please contact hustlinalldirections254@gmail.com and notify us about the problem. We can manage the order manually.




How can I track my order?


Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here and enter your order number and email address or sign into your account.




Can I cancel my order?


If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact hustlinalldirections254@gmail.com




Do I have to order online?


No, you do not have to order online. You can also visit us in person in Waco, Texas at 1305 West Waco Drive. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.




How to contact customer service?


If you have question regarding our online store (ordering, account questions, technical questions), please contact hustlinalldirections254@gmail.com





Policies

What are the terms and conditions?


You can read our terms and conditions here.




What is your privacy policy?


At H.A.D. Fashions, we value privacy. The information that we collect (name, email, phone number, address, etc.) will be used to ensure order confirmation and delivery. You can read more on our privacy policy and the way we use your information here.









Returns & Refunds

How do I start a return?


Email hustlinalldirections254@gmail.com or call 254-732-2542. Read our return policy.




How long do I have to make an exchange or return?


You will have 30 days from the delivery date to make a return. All return items must be unworn, still have tags, and in original packaging. Sale items are not returnable or eligible for exchange.





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